At Heritage India Crafts, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from heritageindiacrafts.com.

1. Information We Collect

  • Personal details: Name, email address, phone number, billing and shipping addresses.
  • Payment information: Processed securely through trusted third‑party gateways; we do not store card details.
  • Account data: Login credentials, order history, wishlist items.
  • Browsing activity: Cookies, IP address, device type, and pages visited to improve user experience.
  • Communications: Messages sent via our contact forms, newsletter subscriptions, or customer support.

2. How We Use Your Information

  • Order fulfillment: Processing, shipping, and tracking purchases.
  • Customer support: Responding to inquiries and resolving issues.
  • Personalization: Tailoring product recommendations and offers.
  • Marketing: Sending newsletters, promotions, and updates (opt‑out available).
  • Site improvement: Analyzing traffic and usage patterns to enhance our services.

3. Sharing of Information

  • Service providers: Logistics, payment processors, and IT support partners.
  • Legal compliance: Disclosure when required by law or to protect our rights.
  • Business transfers: In case of merger, acquisition, or restructuring, customer data may be transferred.

4. Cookies & Tracking

  • Cookies: Small files stored on your device to remember preferences and improve navigation.
  • Analytics tools: Services like Google Analytics help us understand visitor behavior.
  • Advertising partners: May use cookies to display relevant ads across platforms.

5. Data Security

  • Encryption: Secure Socket Layer (SSL) technology protects sensitive transactions.
  • Restricted access: Only authorized personnel can access customer data.
  • Regular audits: Systems are reviewed to maintain compliance and security.

6. Your Rights

  • Access: Request a copy of the personal data we hold.
  • Correction: Update or amend inaccurate information.
  • Deletion: Request removal of your data, subject to legal obligations.
  • Opt‑out: Unsubscribe from marketing communications anytime.

7. Children’s Privacy

Heritage India Crafts does not knowingly collect data from children under 13. If you believe a child has provided personal information, please contact us to remove it.

8. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted on this page with the “Last Updated” date.

9. Contact Us

For questions or concerns about this Privacy Policy, please reach out: Email: contact@heritageindiacrafts.com. Address: Heritage India Crafts, Bhadohi & Mirzapur, Uttar Pradesh, India

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