Welcome to heritageindiacrafts.com. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase or using our services.
1. General
- Heritage India Crafts is an online platform showcasing and selling handcrafted products from India.
- By using our site, you confirm that you are at least 18 years old or accessing under the supervision of a parent/guardian.
- We reserve the right to update or modify these Terms at any time without prior notice.
2. Products & Orders
- Handmade nature: All products are handcrafted; slight variations in color, design, or size may occur.
- Pricing: Prices are listed in INR (₹) unless otherwise stated. We reserve the right to change prices without notice.
- Order acceptance: Orders are confirmed only after payment is successfully processed.
- Cancellation: Orders may be canceled before dispatch. Once shipped, cancellation is not possible.
3. Payments
- Payments are accepted through secure third‑party gateways (e.g., credit/debit cards, UPI, net banking).
- Heritage India Crafts does not store your card or banking details.
- Any payment disputes must be resolved directly with your bank or payment provider.
4. Shipping & Delivery
- Domestic shipping: Orders within India are typically delivered within 5–10 business days.
- International shipping: Delivery times vary depending on destination and customs clearance.
- Delays: We are not liable for delays caused by courier services, customs, or unforeseen circumstances.
- Risk of loss: Once dispatched, responsibility for the product passes to the buyer.
5. Returns & Refunds
- Eligibility: Returns are accepted only for damaged or defective products, reported within 7 days of delivery.
- Process: Customers must provide proof (images/videos) before return approval.
- Refunds: Issued after inspection of returned items, excluding shipping charges.
- Non‑returnable items: Customized or personalized products cannot be returned.
6. Intellectual Property
- All content on this site—including images, text, logos, and designs—is the property of Heritage India Crafts.
- Unauthorized reproduction, distribution, or use of our content is strictly prohibited.
7. User Conduct
- You agree not to misuse the website, including attempts to hack, disrupt services, or engage in fraudulent activities.
- Reviews and comments must be respectful and not contain offensive or unlawful content.
8. Limitation of Liability
- Heritage India Crafts is not responsible for indirect, incidental, or consequential damages arising from product use.
- Liability is limited to the value of the product purchased.
9. Governing Law
- These Terms are governed by the laws of India.
- Any disputes will be subject to the jurisdiction of courts in Uttar Pradesh, India.
10. Contact Us
For questions regarding these Terms & Conditions, please contact:
Email: contact@heritageindiacrafts.com
Address: Heritage India Crafts, Bhadohi & Mirzapur, Uttar Pradesh, India