At Heritage India Crafts, we take pride in delivering handcrafted products with care and reliability. This Shipping Policy outlines our order preparation and delivery timelines for customers in India and abroad.
1. Order Preparation
- Processing time: Orders are prepared within 7 to 90 days, depending on the product type, customization, and order quantity.
- Handcrafted items: Since our products are handmade, preparation may take longer for bulk or intricate designs.
- Updates: Customers will be notified via email/WhatsApp once their order is ready for dispatch.
2. Shipping Within India
- Delivery time: Typically 2 to 10 business days after dispatch, depending on distance and courier service.
- Carriers: We partner with trusted logistics providers to ensure safe and timely delivery.
- Charges: Shipping costs are calculated at checkout based on weight and delivery location.
- Delays: Regional holidays, strikes, or unforeseen circumstances may affect delivery schedules.
3. International Shipping
- Delivery time: Usually 7 to 30 business days after dispatch, depending on destination country, customs clearance, and shipping weight.
- Customs & duties: International customers are responsible for any applicable customs fees, import duties, or taxes.
- Restrictions: Certain countries may have rules on importing handicrafts; please check local regulations before ordering.
- Tracking: A tracking number will be provided once the order is shipped.
4. General Notes
- Risk of loss: Responsibility for the product passes to the customer once dispatched.
- Address accuracy: Please ensure your shipping details are correct; we are not liable for delays due to incorrect addresses.
- Bulk orders: Large or wholesale orders may require extended preparation and delivery timelines, communicated in advance.
5. Contact Us
For questions about shipping, please reach out:
Email: contact@heritageindiacrafts.com
Address: Heritage India Crafts, Bhadohi & Mirzapur, Uttar Pradesh, India